IMPLEMENTASI PELAYANAN PERIZINAN BERUSAHA TERINTEGRASI SECARA ONLINE SINGLE SUBMISSION (OSS) PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN KARIMUN

Abstrak

Abstrak: Online single submission risked based approach merupakan platform penyelenggaraan perizinan berusaha berbasis digital berupa aplikasi terintegrasi yang berbasis web untuk perizinan berusaha non Usaha Mikro kecil (UMK) dan Usaha Mikro Kecil (UMK). Aplikasi ini diharapkan mendukung implementasi perizinan jenis usaha mikro kecil yang bergerak disektor Industri Rumah Tangga Pangan (IRTP) yakni berupa hasil produksi olahan pangan menggunakan peralatan manual sampai dengan semi otomatis dan dipasarkan ke masyarakat baik secara langsung maupun melalui supermarket. Penelitian ini bertujuan untuk mengetahui Implementasi pelayanan perizinan berusaha terintegrasi secara Online Single Submission (OSS) pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Karimun, serta faktor pendorong dan faktor penghambat. Penelitian menggunakan metode kualitatif pendekatan deskriptif. Sumber data berupa data primer dan data sekunder. Teknik pengumpulan data melalui observasi, wawancara dan dokumentasi. Sumber data berasal dari informan secara purposive sampling. Hasil penelitian menunjukkan Implementasi Pelayanan Perizinan Berusaha Terintegrasi Secara Online Single Submission (OSS) dapat ditinjau berdasarkan 3 indikator berdasarkan teori Charles O’Jones terdiri dari; organization, interpretation, dan application pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Karimun sudah menjalankan program tersebut dengan baik, tetapi perlu dilakukan peningkatan kemampuan pegawai melalui Bimtek dan pelatihan terkait penerbitan Sertifikat Produksi Pangan Industri Rumah Tangga (SPPIRT), juga pendidikan dan Pelatihan penggunaan aplikasi secara khusus kepada para ibu rumah tangga dalam penggunaan aplikasi layanan Perizinan agar dapat melakukan pelayanan Perizinan secara mandiri.

Abstract: The online single submission risk-based approach is a platform for administering digital-based business licensing in the form of an integrated web-based application for non- Micro Small Businesses (MSB) and Micro Small Businesses (MSB) business licensing. This application is expected to support the implementation of licensing for types of micro and small businesses operating in the Home Food Industry sector, namely in processed food products using manual to semi-automatic equipment and marketed to the public either directly or through supermarkets. This research aims to determine the implementation of integrated business licensing services via Online Single Submission (OSS) at the Karimun Regency Investment and One-Stop Integrated Services Service, as well as the driving and inhibiting factors. This research uses a qualitative method with a descriptive approach. The data sources used primary data and secondary data. Data collection techniques are observation, interviews, and documentation. The data was sourced from informants using purposive sampling. The research results that the Implementation of Integrated Business Licensing Services Online Single Submission (OSS) can be reviewed based on 3 indicators based on Charles O'Jones' theory consisting of; organization, interpretation, and application at the Karimun Regency Investment and One-Stop Integrated Services Service has implemented the program well, but it is necessary to increase employee capabilities through Bimtek and training related to the issuance of Home Industrial Food Production Certificates, so it is also hoped that there will be education and training on the use of applications specifically for housewives who are Home Food Industry Business Actors in using Licensing service applications so that they can carry out Licensing services independently.