ASSESSING STUDENT SATISFACTION LEVELS IN THE TOEFL ITP LEARNING PROGRAMME: A CASE STUDY AT ITBM BALIK DIWA

Abstrak

The Test of English as a Foreign Language (TOEFL) is increasingly crucial for pursuing higher education and advancing in one's job but many university students appear to be uninformed and find it challenging to achieve high TOEFL ITP scores. Upon completing their undergraduate education, students recognized the significance of a TOEFL ITP in order to fulfill the requirements of certain institutions. Nowadays, many educational institutions in Indonesia, whether public or private, have implemented creative programs to enhance their graduates' TOEFL ITP scores. One of them is ITBM Balik Diwa Makassar that attempted to enhance their students’ scores by including TOEFL ITP material into their English class. However, this class should undergo evaluation every semester to gather feedback for refining learning methods. This study attempts to evaluate the students' satisfaction with the TOEFL ITP learning program across 16 meetings. The study used descriptive quantitative techniques and questionnaires to gather primary data. The results show that the majority of participants were content with the TOEFL ITP service program. While satisfaction levels varied among tables, neutral levels were generally high. A small minority of respondents reported unhappiness, but the overall percentage indicates a good outlook, with a cumulative percentage of 100.0% in each table.