IMPLEMENTASI SISTEM ANTRIAN LOKET BERBASIS WEBSITE

STUDI KASUS: RUMAH SAKIT UMUM DAERAH CILEUNGSI

Abstrak

Penerapan sistem antrian berbasis website dalam rumah sakit dengan beragam poli seperti
poli umum, poli gizi, poli anak, poli jantung, poli mata, poli penyakit dalam, poli kandungan,
poli urologi, poli saraf, poli bedah umum, poli paru, poli gigi umum, poli kulit, poli bedah anak,
poli bedah digestif, poli bedah saraf, poli tht, poli koservasi gigi, poli bedah mulut, poli
rehabmedik, poli orthopedi, poli ortodonti, poli cst, poli kedokteran okupasi, poli kedokteran
jiwa, dan poli dots memiliki potensi besar untuk meningkatkan efisiensi layanan kesehatan.
Penelitian ini melibatkan analisis kebutuhan, desain sistem, implementasi, dan evaluasi
penggunaan sistem tersebut. Studi ini menyoroti keuntungan utama sistem antrian berbasis
website, termasuk kemampuannya untuk memungkinkan pasien mendaftar dan
mendapatkan nomor antrian secara online sebelum kunjungan ke rumah sakit, mengurangi
waktu tunggu di lokasi fisik, serta memberikan opsi pemilihan poli sesuai kebutuhan. Hasil
penelitian menunjukkan bahwa penerapan sistem antrian berbasis website dapat
meningkatkan efisiensi dan pengalaman pasien dalam mendapatkan layanan kesehatan.
Namun, tantangan yang dihadapi termasuk integrasi dengan sistem yang sudah ada, pelatihan
staf medis, dan pemeliharaan sistem secara berkala. Meskipun demikian, implementasi
sistem antrian berbasis website di rumah sakit memberikan kontribusi positif terhadap
manajemen rumah sakit secara keseluruhan. Dengan meminimalkan waktu tunggu dan
memberikan pelayanan yang lebih terfokus, sistem ini meningkatkan kepuasan pasien dan
efisiensi layanan Kesehatan.

Application of a website-based queuing system in hospitals with a variety of poly such as general
Poly, Poly nutrition, Poly children, Poly heart, Poly eye, Poly Internal Medicine, Poly gynecology,
Poly urology, Poly nerve, Poly general surgery, Poly lung, Poly general dental, Poly skin, Poly
pediatric surgery, Poly digestive surgery, Poly neurosurgery, Poly ENT, Poly dental coservation,
Poly oral surgery, Poly rehabmedik, Poly orthopedics, Poly orthodontics, Poly CST, occupational
medicine Poly, psychiatric medicine Poly, and dots poly have great potential to improve
healthcare efficiency. This study involves the needs analysis, system design, implementation, and
evaluation of the use of the system. The study highlights the key advantages of a website-based
queuing system, including its ability to allow patients to register and obtain a queuing number
online prior to a hospital visit, reducing waiting times at physical locations, as well as providing
Poly selection options as needed. The results showed that the implementation of a website-based
queuing system can improve the efficiency and patient experience in getting health services.
However, the challenges faced include integration with existing systems, training of medical
staff, and periodic maintenance of the system. Nevertheless, the implementation of a website
based queuing system in hospitals contributes positively to the overall hospital management. By
minimizing wait times and providing more focused services, the system improves patient
satisfaction and healthcare efficiency.